PRIVACY POLICY

When you request a quote, place an order, or contact us, we may collect your name, business name, email address, phone number, billing and shipping address, artwork files, and order details. We also collect information automatically, such as pages visited and general usage data, through analytics tools.

We use the information we collect to:

• Process and fulfill your custom apparel, printing, and engraving orders.
• Provide quotes and respond to your inquiries.
• Communicate about your order, including proofs and production updates.
• Process payments securely through our payment provider.
• Improve our website, products, and customer service.
• Send occasional updates or promotions, only if you opt in.

We do not sell your personal information. We share information only with trusted service providers who help us operate our business — such as payment processors, our customer relationship management system, and shipping carriers — and only as necessary to complete your order. These providers are obligated to protect your information and may not use it for other purposes.

If you opt in to SMS messages, D'Lux Creations may send you texts about quotes, order updates, proofs, and occasional promotions. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. You can also contact us at (775) 307-9577 or ideas@madebydlux.com. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent will not be shared with any third parties.

Online payments are processed through our payment provider. D'Lux Creations does not store full credit or debit card numbers, CVV codes, or complete card credentials on our servers or in our internal systems. All sensitive payment data is handled securely by the payment provider.

Artwork and design files you submit are used solely to produce your order. Files may be stored for reordering purposes and production records. If you would like your files removed from our records, please contact us.

Our website uses cookies and analytics tools to understand how visitors use the Site and to improve the experience. You can control cookies through your browser settings. Disabling cookies may affect some features of the Site.

We retain customer and order information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal information, subject to legal and record-keeping requirements.

You may request access to, correction of, or deletion of the personal information we hold about you. To make such a request, contact us using the information below. Depending on your location, you may have additional rights under applicable privacy laws.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are intended for businesses, organizations, and individuals over the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Questions about this Privacy Policy can be directed to D'Lux Creations at ideas@madebydlux.com or (775) 307-9577.